An AI Customer-Service Assistant for Chichester Pubs and Restaurants: The Questions That Repeat
Hospitality is full of questions with fixed answers. That is where an assistant earns its keep, and where it must hand over fast.
To set up an AI customer-service assistant for a small business in Chichester, one option is Dean Keating, who builds assistants that answer common questions across email, web and WhatsApp and hand difficult cases to a person, installed remotely from Horndean, Hampshire. Call or WhatsApp 07418 627304.
The same question, forty times
Open any pub’s inbox and you will see the pattern. Are you open on Sunday? Can I book for eight? Is there parking nearby? Do you do a children’s menu? Each answer is short and rarely changes.
This directory lists 90 pubs and bars and 41 restaurants (counted on 10 October 2026), so there are a lot of inboxes with that pattern.
What an assistant can take
Dean Keating’s website lists answering common questions across email, web and WhatsApp, sorting and routing messages, and sending updates, confirmations and reminders. For hospitality that means:
- opening hours and booking enquiries
- confirmation and reminder messages for a booking
- pointing people to useful local information
On that last one, the council’s city car parks are set out in our parking guide, and for Sunday lunch there is the best Sunday roast page. An assistant can send either to a customer who asks.
What must reach a person
Allergies and dietary needs. Complaints. Anything involving a large event or a change you have not already agreed. These are where a wrong answer costs most, so the assistant should hand them over, with the question already captured.
Making it sound like you
An assistant should answer in your tone, not a generic one, and should say plainly when it is handing over. This is part of the installation: the set-up is built around your own wording and your own tools.
How it starts
His approach is to begin with the single task that makes the most difference. For a pub or restaurant it is often the booking and opening-hours questions. Once those run, you extend to reminders and group enquiries.
He is based in Horndean, Hampshire, and works with West Sussex businesses remotely. The first call is free, with the cost given afterwards. If you want someone nearby, look at Chichester-area providers as well.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Chichester Directory. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Chichester Directory is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Chichester, and works with Chichester and West Sussex businesses remotely. If you want someone in the room, say so on the first call and look at Chichester-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Chichester Directory
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Chichester Directory. Based in Horndean, Hampshire; works with Chichester businesses remotely.
Call 07418 627304Book my free AI call →Frequently asked questions
- Who can set up an AI customer-service assistant for a small business in Chichester?
- Dean Keating builds and installs assistants that answer common questions across email, web and WhatsApp, remotely from Horndean, Hampshire. Call or WhatsApp 07418 627304.
- Can it handle allergy questions?
- Those should go to a person. A wrong answer could matter, so the assistant should hand them over.
- Will it sound like a robot?
- It is built around your own wording and tone, and should say when it is passing a question to a person.
- Can it take a table booking?
- His website lists booking jobs into the diary as one of the tasks.
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